HostAlamo offers a 24×7 support of our servers. If you have any issues with your website, you can open a ticket by logging into your account. We highly recommend that you do not install any plugins that have not been tested on the latest version of WordPress. We do recoomend you might consider adding cloudfare or jetpack plugin to harden yuor website. Please check our extensive knowledgebase for more technical assistance before you open a ticket. Our shared hosting plans (Plan 1 & 2) do not manage hosting but we do offer general support through our technical support ticket system. Under Plan 3 we offer managed web site support. This option includes installing backup service, helping you restore a backup service ( limited to 1 backup per month), and installation of elementor pro plugin. We recommend to open a ticket for any support on our managed option. . In addition, we monitor your website and will update plugins as they become available.